At DoorToCart, we offer secure and convenient payment options to make your shopping experience seamless and worry-free.
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Accepted Payment Methods
We accept the following payment methods through our secure checkout:
Credit & Debit Cards
| Card Type | Accepted |
|---|---|
| Visa | ✅ |
| Mastercard | ✅ |
| American Express | ✅ |
| Discover | ✅ |
| Diners Club | ✅ |
| JCB | ✅ |
All major credit and debit cards with the Visa, Mastercard, American Express, or Discover logo are accepted. This includes bank-issued debit cards and prepaid cards.
Digital Wallets
| Wallet | Accepted | How It Works |
|---|---|---|
| Apple Pay | ✅ | Pay quickly using Face ID, Touch ID, or passcode on your Apple device |
| Google Pay | ✅ | Pay securely using your saved cards in Google Pay |
Benefits of Digital Wallets:
- Faster checkout with saved payment information
- Enhanced security with biometric authentication
- No need to manually enter card details
Payment Security
Your security is our top priority. We use industry-leading technology to protect your payment information.
Secure Payment Processing
All payments are securely processed by Stripe, one of the world's most trusted payment platforms. Stripe processes hundreds of billions of dollars annually for millions of businesses worldwide, including Amazon, Google, and Shopify.
Security Features
| Feature | Description |
|---|---|
| SSL/TLS Encryption | All data transmitted between your browser and our website is encrypted using 256-bit SSL/TLS encryption |
| PCI-DSS Compliance | Stripe is certified as a PCI Level 1 Service Provider, the highest level of certification in the payment industry |
| 3D Secure | Additional authentication layer for supported cards (Verified by Visa, Mastercard SecureCode, American Express SafeKey) |
| Fraud Detection | Advanced machine learning algorithms detect and prevent fraudulent transactions |
| Tokenization | Your card details are replaced with secure tokens — we never see or store your full card number |
What We Never Store
For your protection, we never store:
- Your full credit card number
- Your CVV/security code
- Your card PIN
- Your online banking credentials
Your complete payment information is handled exclusively by Stripe's secure servers.
Billing Information
When You'll Be Charged
Your payment method will be charged immediately when you place your order. You will receive an email confirmation with your order details and receipt.
Billing Address Verification
To protect against fraud, your billing address must match the address on file with your card issuer. If there is a mismatch, your order may be delayed or declined.
Tips for Successful Payment:
- Ensure your billing address matches your card statement exactly
- Include apartment/suite numbers if applicable
- Double-check your card number and expiration date
- Ensure sufficient funds or available credit
Order Verification
For your security, we may verify orders before processing. Verification may be required for:
- First-time customers
- High-value orders
- Orders with different billing and shipping addresses
- Multiple orders placed in a short period
If verification is needed, we will contact you via email. Orders that cannot be verified may be canceled and refunded.
Currency & Pricing
| Detail | Information |
|---|---|
| Currency | All prices are displayed in United States Dollars (USD) |
| Pricing | All prices include product cost; shipping calculated at checkout |
| Taxes | Sales tax is calculated and displayed at checkout where applicable |
| Conversion Fees | International cards may incur currency conversion fees from your bank |
Sales Tax
We collect sales tax in states where we are required to do so by law. The applicable sales tax will be calculated and displayed during checkout based on your shipping address.
If you are tax-exempt (e.g., for resale or nonprofit purposes), please contact us at support@doortocart.com with your exemption documentation before placing your order.
Payment Troubleshooting
If your payment is declined or you experience issues at checkout, please try the following:
Common Issues & Solutions
| Issue | Possible Cause | Solution |
|---|---|---|
| Card declined | Insufficient funds | Check your available balance or credit limit |
| Card declined | Incorrect card details | Verify card number, expiration date, and CVV |
| Card declined | Billing address mismatch | Ensure billing address matches your card statement |
| Card declined | Bank security block | Contact your bank to authorize the transaction |
| Card declined | Card expired | Use a different card or update your card information |
| Card declined | International transaction block | Contact your bank to enable international purchases |
| Payment processing error | Technical issue | Clear your browser cache, try a different browser, or try again later |
| 3D Secure failed | Authentication issue | Complete the verification prompt from your bank |
Still Having Issues?
If you continue to experience payment problems:
- Try a different payment method — Use another card or digital wallet
- Try a different browser — Clear cache or use incognito/private mode
- Try a different device — Switch from mobile to desktop or vice versa
- Contact your bank — They can provide details on why the transaction was declined
- Contact us — Email support@doortocart.com with your order details
Refunds & Chargebacks
Refunds
Approved refunds are processed back to your original payment method:
| Payment Method | Refund Timeline |
|---|---|
| Credit/Debit Card | 5-10 business days |
| Apple Pay / Google Pay | 5-10 business days (to linked card) |
| Klarna / Afterpay / Affirm | Per provider's policy |
Refund processing times depend on your financial institution. For more details, see our Refund Policy.
Chargebacks
We encourage customers to contact us directly before initiating a chargeback with your bank or card issuer. We are committed to resolving any issues quickly and fairly.
Why Contact Us First?
- Faster resolution than the chargeback process
- We can issue refunds within days, not weeks
- Avoids complications with your bank
- Helps us improve our service
To request a refund or resolve an issue, email us at support@doortocart.com with your order number.
Gift Cards & Promotional Codes
Promotional Codes
- Enter your promotional code at checkout in the "Discount Code" field
- Only one promotional code can be applied per order
- Promotional codes cannot be combined with other offers unless stated
- Codes are case-sensitive and must be entered exactly as provided
- Expired or invalid codes will not be accepted
Gift Cards
Gift cards are not currently available. Check back soon for updates.
Payment FAQs
Q: Is it safe to use my credit card on your website?
A: Absolutely. All transactions are processed through Stripe using bank-level encryption. We never see or store your complete card details.
Q: Why was my card declined?
A: Cards may be declined for various reasons including insufficient funds, incorrect details, or bank security measures. See the troubleshooting section above or contact your bank.
Q: Can I use multiple payment methods for one order?
A: Currently, we only accept one payment method per order. However, you can use Buy Now, Pay Later options to split payments over time.
Q: Do you accept PayPal?
A: We do not currently accept PayPal. We accept all major credit/debit cards, Apple Pay, Google Pay, and Buy Now, Pay Later options.
Q: Do you accept cash on delivery (COD)?
A: No, we do not offer cash on delivery. All orders must be paid online at checkout.
Q: Do you accept cryptocurrency?
A: We do not currently accept cryptocurrency payments.
Q: Will I be charged in my local currency?
A: All charges are processed in USD. If your card is issued in a different currency, your bank will convert the amount at their exchange rate and may charge a conversion fee.
Q: Do you store my payment information?
A: We do not store your complete card details. If you choose to save your payment method for future purchases, a secure token (not your actual card number) is stored by Stripe.
Q: How do I know my payment went through?
A: You will receive an order confirmation email immediately after your payment is successfully processed. If you don't receive it within a few minutes, check your spam folder or contact us.
Q: Can I change my payment method after placing an order?
A: Once an order is placed, the payment method cannot be changed. If you need to use a different payment method, please contact us immediately — if the order hasn't shipped, we may be able to cancel it so you can reorder.
Contact Us
PAYMENT QUESTIONS?
For payment-related questions or issues, please contact our Customer Support team:
Email: support@doortocart.com
Subject Line: Payment Inquiry — Order #[Your Order Number]
Response Time: We aim to respond within 24-48 business hours.
Mailing Address:
icicosmetic Ltd
Office 6623 58 Peregrine Road,
Hainault, Ilford, Essex,
United Kingdom, IG6 3SZ
Shop with confidence at DoorToCart — secure payments, every time.
